PRIVACY POLICY
Last updated: 27 August 2026
Vale Hair Group respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have.
1. Who we are
Vale Hair Group provides hair-extension services and professional hair-extension training in Rhoose, Vale of Glamorgan.
For questions about this privacy policy or your personal information, contact:
Email: valehairgroup@aol.com
Website: www.valehairgroup.org
2. Information we may collect
We may collect personal information including:
• Your name
• Email address
• Telephone or WhatsApp number
• Details submitted through our website, Google Ads lead forms or social-media accounts
• Information about the services or training courses you are interested in
• Booking, payment and transaction information
• Messages and correspondence between you and Vale Hair Group
• Technical information such as website usage, device type, browser and IP address
3. How we collect your information
We may collect information when you:
• Contact us by telephone, email, WhatsApp or social media
• Complete a form on our website or through a Google advertisement
• Enquire about or book a service or training course
• Visit or interact with our website
• Subscribe to receive information or marketing communications
Our website is hosted by Wix. Google, Wix, WhatsApp and other service providers may process information according to their own privacy policies.
4. How we use your information
We may use your information to:
• Respond to enquiries
• Provide information about our services and training courses
• Arrange and manage appointments, courses and bookings
• Process payments and maintain business records
• Provide customer support and aftercare
• Improve our website, advertising and services
• Send marketing information where you have consented or where permitted by law
• Meet our legal, tax, insurance and regulatory obligations
• Prevent fraud and protect our business and customers
5. Our lawful basis for processing
We process personal information where:
• It is necessary to respond to your enquiry or fulfil a booking or contract
• You have given your consent
• We have a legitimate business interest, such as operating and improving our services
• We must comply with a legal obligation
You may withdraw your consent to marketing at any time by contacting us.
6. Google Ads lead forms
If you submit information through a Google Ads lead form, the details you provide may be shared with Vale Hair Group so that we can respond to your enquiry. Google may also process your information according to Google’s own privacy policy.
We will use information submitted through an advert only to respond to your enquiry, provide relevant course or service information and follow up where appropriate.
7. Sharing your information
We do not sell your personal information.
We may share information with trusted service providers where necessary, including website hosting, advertising, communications, payment, booking, accounting and professional-advice providers. We may also disclose information where required by law.
Service providers are expected to handle personal information securely and only for the agreed purpose.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance or tax requirements.
Enquiry information that does not result in a booking will normally be deleted when it is no longer required. Financial and transaction records may be retained for the period required by law.
9. Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and measure advertising performance.
You can control cookies through the cookie banner on our website and through your browser settings.
10. Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.
11. Your rights
Under UK data-protection law, you may have the right to:
• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Restrict or object to certain processing
• Request a copy of information you provided
• Withdraw consent at any time
To exercise these rights, contact valehairgroup@aol.com.
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
12. Changes to this policy
We may update this privacy policy when our services, website or legal responsibilities change. The latest version will always be published on this page.
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